Your position: Home / Returns Policy

Returns Policy

At Charming&Fashion, customer satisfaction is always our top priority

Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.'

If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help!

  1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
  2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
  3. Drop off your package at the local post office.
  4. Most returns are processed within 5 business days after we receive your package. We'll issue the refund to your Paypal or Credit card account.

Note:For some debit and credit card refunds to original payment account cannot be made. In such cases, we will request customers to provide us with a PayPal account in their name to complete refunds. Thank you for your understanding.

Return Conditions

  1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.
  2. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
  3. Items with non-returnable marks and free gifts cannot be returned.
  4. We do not accept returned items that have been sent back without proper returns requests.
  5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
  6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Olcatt products.
  7. Note: The original shipping fee and Shipping Guarantee are non-refundable.

Return Address

Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Contact Us

1.Email to f18126777798@163.com ( Response within 48 hours ) ;

Message Us