Your position: Home / Pre-order Policy

Pre-order Policy

Pre-order Information Page

  • We have an approximate dispatch time frame of 3-5 weeks due on preorders in January-March.
  • We apologise for any inconvenience, our team do their best to get preorders out as soon as practicable.


  • LOW-PRICE-You will get this product at a lower price than other websites, because our pre-sale products will be shipped directly to you from the factory
  • PROMOTION-We provide different bonus discount when you purchase pre-sale products
  • UNIQUE-Generally speaking, you will not see exactly the same products on other websites. Our pre-sale products are designed by our personal designers
  • SUITABLE-Our product optional sizes will be more in order to suit people of all shapes, and we ensure that our size is more accurate


  • We offer preorder items in order to keep our retail prices affordable as possible. It allows us to retail a wide range of products and it means that your size and style will be available most of the time.
  • A pre-order is an order placed for an item which has just been released or is an item which we purchase in bulk to keep our prices low and affordable. We may also offer a pre-order item when our suppliers have a production about to commence. Our preorder styles will state that they are preorder on the product details so please read carefully. It is the customer's responsibility to read and understand this information before proceeding to place a Preorder Purchase.
  • When you place your Preorder it is reserved exclusively for you and the order is placed with the manufacturer/designer. The Preorder is paid for so your item/items can be allocated to your order.
  • Please note that time frames provided are an estimate due to production schedules.
  • To ensure we keep our prices low and collection current we offer all of our collection as a preorder.


  • We give an approximate dispatch time frame of between 2-5 weeks, this DOES NOT take into consideration delays in the ordering process, international shipping delays, production delays or public holiday periods. We do our very best to dispatch Preorders as soon as practicable and aim for a 3-week dispatch from date of purchase.
  • Pre-orders are to be paid for at the time of the order being placed and are shipped as close to the dispatch time frame listed above as possible.
  • Please keep in mind the dispatch time frame provided is an estimated time frame and the item may arrive earlier or later than anticipated.
  • All items ordered together will be held and shipped together once the pre-ordered item arrives.
  • Please take care when processing your order as all pre-orders are final – no additional items can be added to the order and the order cannot be canceled or edited before delivery.
  • We do not currently offer split orders ( sending what is in stock and a preorder placed in the same order ) When you place an order, only one shipping payment is required. If you request to have items available for immediate sending to be posted, an additional postage fee is applicable and only once this payment is made, we will part ship an order.
  • PLEASE NOTE - All items vary with times, please allow up to 4-5 weeks before contacting us for an update. Please understand, this delivery time is to our mini-warehouse. Once we perform Quality Control, your items are sent within 24 - 48hrs of completing QC.
  • Please understand that delivery time may vary, depending on where you are.
  • Please email for more information.

Please read carefully:

  • Upon ordering from our Preorders, you are committing to purchase from Charming&Fashion, under the mentioned guidelines and agree to above turn around timeframes and conditions of sale.
  • You also acknowledge there may be delays with orders and have ordered correct sizing to allow for timeframes.
  • This also applies to late or delayed orders.
  • Thank you for reading and please feel free to contact us on the above email to clarify anything mentioned above.
Message Us